CR Training Solutions & Consultancy

Course Booking Terms

  1. Booking a course

Bookings may be made by email or completing our online course booking form. Telephone bookings should be confirmed in writing by also completing and return a booking form as above. CR Training Solutions acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

  1. Payment Terms

Our standard payment terms require full payment taken at the time of booking to secure your course unless otherwise agreed. Payment can be made by credit/debit card, Direct Debit or BACS.

There may be additional fees for payments through credit/debit card.

We reserve the right to charge interest at a rate of 8% above the Bank of England base rate for any payments not received within the agreed timescale. Please refer to section 13 for full details.

  1. Payment by Invoice

You may request an invoice to confirm your booking, to do so please complete the company billing form which can be sent to you if requested or found here.

We require to perform credit checks through Creditsure if you are not agreeable to this, you must confirm this to Us in writing via email and should these be successful your course booking will be confirmed, and an invoice will be sent to the details you have provided on the booking form.

Please quote purchase order numbers where applicable and enclose a copy with the return of your booking form. Our standard credit terms for invoice customers are 15 days from date of invoice (if more than 15 days from course commencement date) otherwise the invoice must be fully settled prior to the commencement of your course.

Should your credit checks be unsuccessful we will provide a proforma invoice and payment will be required as per the terms in section 2.

We reserve the right to add late payment interest, compensation charges and recovery costs to overdue invoices in accordance with The Late Payment of Commercial Debts Regulations 2013 see section 13.

  1. Transfers of Dates

Should circumstances mean that you need to transfer course dates the following charges will apply, dependent on the notice given:

  • First transfer, made more than four weeks prior to the course start date – no charge
    • Two to four weeks notice given – 25% of the course fee
    • Less than two weeks notice given – 50% of the course fee

All transfers must be within a period of six months.

Should you request a second transfer date

  • Four weeks prior to the course reschedule date – 25% of the course fee
    • Two to four weeks notice given – 50% of the course fee
    • Less than two weeks notice given – 75% of the course fee
  1. Cancellations

Should circumstances mean that you have to cancel your course and are unable to transfer to another date at the time of cancellation, the following charges will apply:

  • More than four weeks prior to the course start date – no charge
    • Two to four weeks prior to the course – 50% of the course fee
    • Less than two weeks prior to the course – full fee

Cancellation must be made in writing by email and received by the due date.

The cancellation policy does not apply to rescheduled courses.

If you have booked your course within 14 days of the course start date you waiver your 14 day cooling off period.

  1. Warranties

CR Training Solutions (Scotland) Ltd warrants that:

Courses supplied will be conducted in a professional manner in accordance with generally recognised practices and standards and it will provide appropriately qualified and experienced instructor(s) to deliver courses using suitable course materials.

  1. Certification & Examinations

Certificates are provided for successful completion of training/assessment as appropriate and are supplied only following full settlement of course fees.

If your course requires you to sit a moderated exam and should your results come back and you are referred re-sits for exams are priced at £49. Exams can only be resat if full settlement of fees are paid (as set out in section 2) prior to the re-examination date being set. 

  1. Obligations of the Customer

You should ensure that every effort is made to guarantee that courses can take place at the agreed location, date and time and that the facilities are acceptable for training to commence. You should ensure that all delegates meet the prerequisites required for the arranged training. In the event that our instructor is unable to carry out the training, in the instructor’s opinion, due to a failing of the above obligations the full course fee will remain payable and no refund will be provided.

  1. Unforeseen Circumstances

On very rare occasions, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.

  1. Sub-contracting

CR Training Solutions may assign or sub-contract the whole or any part of the Contract to any person, firm, or company.

  1. Photographs

From time-to-time photographs or filming may be taken of classes for promotional purposes, i.e. posters, press releases, social media posts or for assessments of our instructors. If you have any objections to being photographed, please inform us by email.

If you are taking part in one of our SIA course, it is mandatory for the Physical Intervention part of the course to be recorded and sent to the SIA. This will be covered in your joining instructions.

  1. Copyright and Intellectual Property Rights

Copyright and all intellectual property rights for all Course Materials shall remain the property of CR Training Solutions (Scotland) Ltd.

The Customer agrees not to reproduce, sell, hire, photograph or copy Course Materials in whole or in part and not to use such materials except for the purposes of post course reference or as specifically agreed with CR Training Solutions (Scotland) Ltd.

  1. Late Payments

We reserve the right to add late payment interest, compensation charges and recovery costs to overdue invoices in accordance with The Late Payment of Commercial Debts Regulations 2013.

If any invoice is 30 days over a £25 reminder fee will be applied to the invoice.

If the invoice is still not settled after 3 business days from our reminder letter & email, we will add on daily interest at 8% above the Bank of England Base Rate plus a one-off late payment compensation fee.

Full fees listed below:

  • Invoice up to £999.99 – £40 compensation
  • Invoice between £1000 & £9,999.99 – £70 compensation
  • Invoices over £10,000 – £100 compensation

Reminder Fee – £25

  1. Distance Selling Regulations 2000

We abide by the applicable elements of the Distance Selling Regulations 2000.

  1. Course fees and Terms & Conditions

CR Training Solutions reserves the right to change course fees, terms and conditions at any time. 

Also refer to our Terms and Conditions

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All our Policies are available here


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