1. Booking a Services

Bookings may be made by email or completing our online course booking form. Telephone bookings should be confirmed in writing by also completing and return a booking form as above. CR Training Solutions & Consultancy acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

2. Payment Terms

Our standard payment terms are 15 days. Payment can be made by credit/debit card, Direct Debit or BACS. There may be additional fees for payments through credit/debit card. We reserve the right to charge interest at a rate of 8% above the Bank of England base rate for any payments not received within the agreed timescale. Please refer to section 13 for full details.

3. Payment by Invoice

Please quote purchase order numbers where applicable. Our standard credit terms for invoice customers are 15 days from date of invoice, otherwise the invoice must be fully settled. Invoice and payment will be required as per the terms in section 2.

We reserve the right to add late payment interest, compensation charges and recovery costs to overdue invoices in accordance with The Late Payment of Commercial Debts Regulations 2013 see section 13.

4. Transfers of Dates

Should circumstances mean that you need to transfer dates the following charges will apply, dependent on the notice given:

• First transfer, made more than four weeks prior to the start date – no charge
• Two to four weeks notice given – 25% of the service fee
• Less than two weeks notice given – 50% of the service fee

All transfers must be within a period of six months.

Should you request a second transfer date

• Four weeks prior to the reschedule date – 25% of the service  fee
• Two to four weeks notice given – 50% of the service fee
• Less than two weeks notice given – 75% of the service fee

5. Cancellations

Should circumstances mean that you have to cancel your course and are unable to transfer to another date at the time of cancellation, the following charges will apply:

• More than four weeks prior to the course start date – no charge
• Two to four weeks prior to the course – 50% of the course fee
• Less than two weeks prior to the course – full fee

Cancellation must be made in writing by email and received by the due date.

The cancellation policy does not apply to rescheduled courses.

6. Warranties

CR Training Solutions warrants that:

Services supplied will be conducted in a professional manner in accordance with generally recognised practices and standards and it will provide appropriately qualified and experienced person(s)

7. Obligations of the Customer

You should ensure that every effort is made to guarantee that service dates can take place at the agreed location, date and time and that the facilities. 

9. Unforeseen Circumstances

On very rare occasions, unforeseen circumstances may require us to cancel a service date. In such circumstances you will be given as much notice as possible and either a free transfer to another service date or a full refund of fees paid.

10. Sub-contracting

CR Training Solutions & Consultancy may assign or sub-contract the whole or any part of the Contract to any person, firm or company.

11. Photographs

From time to time photographs or filming may be taken of classes for promotional purposes, i.e. posters, press releases, social media posts or for assessments of our advisors. If you have any objections to being photographed, please inform us by email.

12. Copyright and Intellectual Property Rights

Copyright and all intellectual property rights for all services shall remain the property of CR Training Solutions. The Customer agrees not to reproduce, sell, hire, photograph or copy Course Materials (in whole or in part) and not to use such materials except for the purposes of post course reference or as specifically agreed with CR Training Solutions. Unless otherwise stated in the service agreement.

13. Late Payments

We reserve the right to add late payment interest, compensation charges and recovery costs to overdue invoices in accordance with The Late Payment of Commercial Debts Regulations 2013. If any invoice is 30 days over a £25 reminder fee will be applied to the invoice. If the invoice is still not settled after 3 business days from our reminder we will add on daily interest at 8% above the Bank of England Base Rate plus a one off compensation fee. Full fees listed below

Invoice up to £999.99 – £40 compensation

Invoice between £1000 & £9,999.99 – £70 compensation

Invoices over £10,000 – £100 compensation

Reminder Fee – £25

14. Distance Selling Regulations 2000

We abide by the applicable elements of the Distance Selling Regulations 2000.

15. Service Contracts

Service contracts must be reviewed & signed prior to any services starting. These will be discussed fully in the onboarding meeting and all terms agreed. 

16. Fees and Terms & Conditions

CR Training Solutions reserves the right to change fees, terms and conditions at any time. There may be additional fees for setting up the contract. These will be fully discussed and set out in the service agreement