Level 2 Conflict Management (RQF)
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Anger is a very natural response that most of us experience at some point in our lives, but when it turns into aggression it then becomes a problem. If this aggression transitions into physical violence for that anger to be released, then this is likely to cause problems with family, friends and work colleagues.
Course Overview
The Conflict Management training course is an introductory level course suitable for anyone working with the general public. Delegates will learn to recognise many aspects of conflict and to explore and understand different methods and techniques to effectively manage and resolve conflict situations.
Key Areas Covered
- Verbal and non-verbal communication skills
- Recognising warning signs
- Cultural awareness
- De-escalation techniques
Course Outcomes
- De-escalation techniques Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour
- Know how health and safety issues regarding violence and aggression in the workplace can affect others
- Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation
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