CR Training Solutions & Consultancy

Level 2 Conflict Management (RQF)

Security Training Courses

At CR Training, we offer a comprehensive range of accredited security industry training courses and expert consultancy services tailored specifically to meet the unique requirements of individuals and organisations throughout the United Kingdom. Our professional trainers and consultants possess a wealth of experience in various security sectors, ensuring that you receive the highest standard of training and support to help you succeed in this rapidly expanding industry.

Anger is a very natural response that most of us experience at some point in our lives, but when it turns into aggression it then becomes a problem. If this aggression transitions into physical violence for that anger to be released, then this is likely to cause problems with family, friends and work colleagues.

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Course Overview

The Conflict Management training course is an introductory level course suitable for anyone working with the general public. Delegates will learn to recognise many aspects of conflict and to explore and understand different methods and techniques to effectively manage and resolve conflict situations.

Key Areas Covered

  • Verbal and non-verbal communication skills
  • Recognising warning signs
  • Cultural awareness
  • De-escalation techniques

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