The Level 3 Award in the Delivery of Conflict Management Training (QCF) has been developed to meet the requirements of teachers and trainers who wish to deliver scenario-based conflict management training.
The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.
The course expects that candidates are competent in the basic development of lesson plans, basic presentation and delivery of classroom-based learning. In addition to this, candidates will need knowledge and understanding of the sector in which they will be delivering, for example security training, customer service, hospitality and the retail sector.
The programme is divided into two units and is assessed through a multiple-choice test and a portfolio of evidence.