This qualification is aimed at those working with customers and service users, where there is a slight risk of dealing with potentially violent and aggressive individuals. The qualification is not suitable for those who are likely to break away or physically intervene with violent individuals. This qualification will support a role in the workplace
This qualification develops an understanding of the legal aspects of workplace violence. Learners will understand common risk and control factors and recognise and manage incidents of aggression and abusive behaviour in the workplace.
1 x Mutliple Choice Question Paper